Level Up Techstore will gladly refund or credit goods returned within a reasonable time (generally 3 days) provided the goods are in original condition, original packaging, current version, and not a special order, hardware, peripheral, or clearance item. For defective products due to manufacturing defaults, returns must be made within 24 hours of purchase. Customers outside Nairobi should contact the store for return facilitation. No returns on sealed products. Credit notes are issued for returns within 48 hours, and goods must be correctly packaged and accompanied by original invoices. Returns after 3 days are not credited.
